Pivotal's customer relationship management (CRM) platform and applications help companies deliver superior customer experiences, while also giving them the tools and insight to run their businesses more productively, efficiently, and profitably.

Pivotal delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market most customizable CRM solution, Pivotal enables companies to cost-effectively adapt and integrate the system to fit their unique business processes-making CRM work the way they need it to.

Pivotal's complete CRM suite includes solutions for:

• Sales: Shorten the sales cycle and improve close ratios by making your sales process one of your strongest competitive differentiators.
• Marketing: Increase response rates and lead quality dramatically by conducting highly targeted campaigns that capture in-depth prospect and customer data at every point of interaction.
• Service: Accelerate incident resolution and improve customer satisfaction by implementing efficient, repeatable customer-service processes.
• Partner Management: Collaborate more effectively with your partner channels by extending your knowledge and sales processes to them.
• Analytics: Make better-informed business decisions, faster, with customer-data analysis.
• Call Scripting: Optimize marketing, sales, and customer service interactions by automating scripts for in-bound and out-bound calls.
• Mobile CRM: Increase the productivity and effectiveness of your field and mobile users, whether they're working online or disconnected.
• Flexible Technology: Take advantage of Pivotal CRM's flexible architecture to mold the system to your needs and ensure your ongoing business agility.
• Industry Solutions: Get value sooner with solutions tailored to your industry needs.

At Cougar Technology Group, we design solutions based on an in-depth analysis and understanding of your business, implementing the right Pivotal products. We believe that your company's business model and channel strategy should drive the interpretation and application of CRM, and our goal is to offer the best and most cost effective way to find the perfect fit.

We look at CRM as moving beyond the realm of the customer. We design solutions that accommodate not only customers, but also give your business partners and resellers ability to interact seamlessly with your customers and your staff. CRM systems have the potential to increase sales, cut down marketing costs, improve customer satisfaction and retention, facilitate comprehensible communication between management and employees, and improve the decision making processes. We are at your service to make it possible!

Why not give us a call - we would be excited to answer your Pivotal questions, and share our insight and expertise.